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MyHealth@ACMC Patient Portal  

Frequently Asked Questions (FAQs)

›› Will my entire medical record be available?

Included in your online MyHealth@ACMC patient portal records are:

  • Lab and imaging results
  • Immunizations
  • Vital Signs
  • Clinical Summary
  • Social and Family History
  • Allergies
  • List of current and past medications
  • Health conditions
  • Upcoming and past appointments

›› Why do I get appointment reminders for some appointments in MyHealth@ACMC and not for others?

Due to the use of different scheduling systems within ACMC, certain appointment reminders might not be available.

›› When I receive an email to sign-up for MyHealth@ACMC, how long is the link in the email valid for?

60 days

›› What if I have a shared email with another person?

A MyHealth@ACMC Universal Health Record is tied to one login (typically an email address). Two (or more) people may use the same email address for notifications, but in order to have two distinct Universal Health Records, two email addresses are needed.

 

If you select the FMH secure login option, you are able to use the same email address but create a unique username and password for each person.

›› Can a parent/guardian set up and manage an account for a child/dependent?

Yes. Learn more about proxy access by clicking here.

›› I keep receiving an error when I try to login "We were unable to authenticate you for the chosen application".

The error can occur due to your browser version being incompatible, incorrect authentication method, or connection status. For technical support, please contact us Monday - Friday, 7:00 a.m. - 7:00 p.m. at (855) 739-5644 or (320) 441-5644.

›› During the registration what if "I Accept" is grayed out?

During the registration process, you will be prompted to agree on one or more screens. The "I Accept" button will not become clickable until necessary criteria have been met. If you are providing information, please fill in all fields (optional: SSN). It is important to remember when typing in your date of birth please us either "-" or "/" to separate month, day and year. Example (01/01/2012); if you are at the HIPAA agreement, please select if you are the "Patient" or "Guardian" to proceed.

›› How do I export appointments?

In the "Appointments" section, click on "Export" in the top right corner of the window (just below the "My Info" button). This menu will offer you the option to "Export Appointment" to a location of your choosing. Then, simply open the appointment with your calendar application (Outlook for example) to add it to your calendar, and potentially your phone.

›› How do I delete a provider?

Under the "My Providers", select the provider that you would like to remove from your list, once highlighted, the red "X" at the top of that window becomes illuminated. Click it once to remove that provider; click "Yes" to verify.

›› What is the order of providers listed in "My Providers"?

Providers are listed by who you have seen the most often to those you have seen the least.

›› Is there a timeout setting on MyHealth@ACMC?

Yes, for security reasons, users will be automatically logged out of MyHealth@ACMC after 10 minutes of inactivity.

›› Is there an app for the iPhone?

Yes, you can access your health information anywhere, anytime by downloading the free FollowMyHealth app. Just visit your Apple or Android store to download.

›› Are online consults available?

No, online consults with ACMC providers are not available at this time. The messaging feature can be used to ask simple, non-urgent questions of your health care provider.

›› What if I have concerns about the content of my patient record on MyHealth@ACMC?

Please contact your primary provider. They will work with you to make any necessary changes.

›› Can I un-enroll from MyHealth@ACMC?

Yes, your account can be disabled from further communication of medical data, but the historical data will remain. You can un-enroll using the connections tab and removing the organization from which you no longer want to receive information in your patient portal account.

›› I haven't seen the invitation for the portal yet?

Make sure to check your "junk" or "spam" folder as the email from FollowMyHealth can find its way into one of those folders.

›› My doctor said that my test results are in the portal. Why can't I see the results yet?

You may hear the results from the physician or the nurse before the physician actually verifies them. Once the physician verifies the labs it can take up to 7 days for the results to flow over to the portal. Same rules apply for image testing.

›› I was able to see information in my portal but now I am unable to?

Make sure that you are connected to our facility. In your MyHealth@ACMC account click on "My Account" in the upper right hand corner and then click on "Connections". If you don't see ACMC listed you will need to click on "Add Connection". Search the zip code of our Main Clinic in Willmar — 56201. Click on ACMC and click connect. The next step will be Accept the Release of Information. Once this is complete your connection will be verified and once accepted you will see an email in 5 to 7 days to finalize the connection of your account.

Technical Requirements

  • Supported Browsers: Internet Explorer 8.0 or higher, modern versions of Chrome, Firefox and Safari.
  • Operating Systems: Windows or Mac
  • Must have an existing email account or create a new one.

Create a new account

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